FAQs

How do I install Blue Sky Chat on my website?

There are instruction guides on our website on how to integrate the Blue Sky Chat platform on to your site.

Blue Sky Chat has also partnered with WordPress and is currently developing applications with the other major CMS systems such as Shopify, Wix, Joomla, Drupal and Magento. This means that you can upload the platform to your website and have the platform running within minutes.

If you require further assistance with this, please contact our technical department and a member of our friendly team will be more than happy to assist.

What happens when my Quota is reached?

When your quota is reached you will be charged at the additional nominal rates per your plan for each chat and/or lead.

Can I see the chat history?

Yes. You can head over to the Client portal and login to your dashboard using the same e-mail that you registered with. You will be able to review each chat that has occurred, export them in PDF and provide comments to Blue Sky Chat. This allows us to continue our mission of being the best representatives for your business.

What is the difference between a lead and a chat/inquiry?

A chat is defined as any informative/general answer we provide to customers on your website such as store opening hours, address information, stock levels etc.A lead is defined as any contact information we gather from a visitor on your website that could be converted into a sale. This could include a contact name, email address and phone number which we provide to you immediately after the end of the chat. We also consider a booking of an appointment in your calendar as a lead – as this can ultimately lead to a sale.

Rest assured – incomplete chats or visitors who cause problems on your site (such as abuse to our live chat operators) will not be counted in your quota.

How many FAQs do I provide Blue Sky Chat?

A maximum of 10-15 FAQs are allowed to be submitted to Blue Sky Chat. Overloading Blue Sky Chat with too much information is ultimately harmful for lead generation as this would result in higher response times.

How long does it take for Blue Sky Chat to be up and running?

Once you sign up to one of our plans, you will be instantly sent an FAQ form to fill out in order for us to start learning about your business. In addition, a dedicated Account Manager will be assigned to you and will be in touch with you within 12 -24 hours (Monday – Friday) to check on the progression of your FAQ list and to confirm the responses on your website. A copy writer will also be used to make sure that the responses are engaging to capture leads.

Once the FAQs are approved, our Agent will confirm with you that the Code is installed on your website.

On average, most customers have Blue Sky Chat live and setup within 24 hours from signup.

Can Agents book appointments for me?

The Enterprise plan allows for appointment bookings into your desired calendar for a nominal fee of $4.95 (Excl. GST) per booking.

Can I also chat with my website visitors?

Unfortunately not. However, we are constantly upgrading our platform and hope to soon provide this feature.

I have more questions!

Feel free to get in touch with us at any time either through live chat 24/7 or by sending us an e-mail.

How do I cancel my account?

Please login to your subscription portal up the top right hand side of the page labelled “Login”. Please note we require 30 days notice to cancel your account.

Do you guarantee me the amount of Leads and Enquiries in my quota?

No. Our lead generation experts are trained to generate a lead from each conversation, however in reality there are endless possibilities that limit this from happening.